Frequently Asked Questions
General Questions
We specialise on editing and proofreading services. Our specialists will edit and proofread all types of academic documents, such as dissertations, research papers, term papers, research proposals, academic manuscripts, and essays.
Yes, all of our services are 100% legal.
We work with a team of highly qualified professional writers and editors with considerable experience in helping students enhance and improve their academic papers.
By editing, we mean a range of services that improve the quality of your work. These services can include but are not limited to improving the style, tone, and consistency of your academic writing, as well as addressing specific comments given by your tutor.
By this term, we mean checking your academic paper to identify all errors in grammar, spelling, and punctuation. The issues of using inconsistent terminology, referencing, and formatting also fall into this category.
It depends on how much improvement your document requires, however we aim to deliver all work by the deadline requested by you. To find out how quickly we can help, get in touch.
Yes, you can send your tutor’s feedback while uploading your academic paper and attachments. We will pass this feedback on to the assigned editor and this can be addressed as part of your editing quote.
Placing an Order
To get editing and proofreading help from us, simply email us with your request, a copy of the work and any feedback and your preferred deadline. We also ask that you specify your subject and academic level. Our editors will contact you if they require any further information before we can send you a price. You can also call us if you have any questions about our services.
Due to the nature of our services, the order must be paid for before our editor can start working on your work. However, in some cases we are able to offer flexible instalment plans - just ask for more information.
Unfortunately, we do not accept payments over the phone because of security issues. You can make payment via credit/debit card or bank transfer.
Unfortunately due to the nature of our services, we do not offer a right of cancellation. This is because the editor will begin working as soon as your payment is confirmed. We recommend checking everything and clarifying any questions you may have before you make payment.
Yes, you can. Just contact our customer service team and they will liaise with the writer to get the best price for the additional work.
Delivery Questions
Your paper with modifications will be delivered by the deadline you have specified when you originally placed your order. In some instances, we can also deliver the completed work earlier than the indicated deadline. If there is any issue with the selected deadline, we will contact you before the order begins.
As we are closed on UK bank holidays (including Christmas Day, Boxing Day, and New Year’s Day), your work will be delivered the following working day. We ask that you bear this information in mind when placing your order.
We read through your requirements and assign an editor who is familiar not only with editing work but who is also a specialist in your field of study. We only work with highly experienced and trained editors.
When more information is provided in the attachments, additional charges may apply. In this case, we will not be able to complete the work on the basis of the quote provided by our system. We will contact you within 24 hours and give an explanation of what the additional cost is for.
Guarantees
We are confident of the service quality we provide so it is unlikely that you will be unhappy with the work you receive. Nonetheless, your supervisor may have additional feedback that will need to be addressed. We, therefore, offer a free 7-day amendment period with every order placed.
Yes, you can ask for free amendments within a 7-day amendment period. You can also request an extended alterations period when placing your order, which is subject to an additional fee.
Due to the nature of our business, our services are non-refundable. If you are unhappy with your order, please email us with your concerns and our complaints manager will investigate your request and contact you within 24 hours.
No. All our services are 100% confidential. We will not disclose your personal information to the public, any third party, or to the editor.